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Student Handbook

This booklet outlines all the policy and procedures that ARO Educational Services operates under. So if you have any questions, this is your source of information. This handbook describes in detail the following topics:


  • ARO Educational Services Training Agreement
  • Course Expectations – Employer/Learner
  • Standard Codes of Practice
  • ARO Educational Services Organisational Overview
  • Training hours and location
  • Advice and help
  • Student and Employer Rights and Responsibilities
  • Reporting Employability Skills
  • Contract of Training (Trainees Only)
  • Applications & Enrolment Process
  • Induction Process
  • Cost and Charges
  • Provision of Training & Assessment Services
  • Client Selection, Recruitment & Induction Policy
  • Recognition of Prior Learning
  • Assessment Policy
  • Learning & Assessment Approach
  • National Recognition
  • Issuance of Qualifications
  • Client Support & Welfare Assistance
  • Harassment Policy
  • Access & Equity
  • Discrimination
  • Racism
  • Bullying
  • Children’s Protection Act Policy
  • Training Development Policy
  • Copyright Act 1968
  • Student Misconduct
  • Trainer & Assessor Criteria
  • Client Complaint Policy
  • Work Health & Safety Policy
  • Client Refund Policy
  • Client Financial Safeguards Policy
  • Client Fee Paying Procedure
  • Client Feedback

Enquire Now

We're more than happy to help you select a course you're interested in, or to answer any enquiries you may have.

For general enquiries, please direct your emails to or phone 08 8339 1066

Horticultural , Arboriculture & Business


ARO is a registered training organisation #40056.


I have used ARO Educational Services for the last 3 years and from a small business owner I can only say how professional, helpful and patient they have been is assisting with training our staff over this time.

Over 11 years experience with ARO from apprenticeship to Advanced Diploma. They gave all possible guidance & help. Their trainers were always readily accessible and the course was made to fit around my work. My study with ARO has been invaluable to my career.

Barri Thomas, Hillside Herbs

As an employer it was easy and seamless to get ARO on board to train my employees. I would be happy to recommend ARO.

Llew Rushton, VIP franchisee

Great trainers & training. Useful material that is helpful & practical for my work. Great communication.

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