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BSB30115 – Certificate III in Business

What is the course about?

This certificate is designed to give you a broad set of practical skills to work within a business. It is a very flexible in the range of electives that you can choose from. It tends to be best for people in a service role.


What is it going to do for me?

This qualification will expand your knowledge and skills and hence your employability in this field
Depending on the subject chosen, you will be able to:

  • Develop essential computer skills
  • Write simple documents
  • Work with spread sheets
  • Designing a database
  • Develop your customer services skills
  • Keep financial records


How long is it going to take?

The course length is 12 months. But this can be shortened depending on your current skills which can go towards recognition of prior learning (RPL).


How is the qualification delivered?

If you are currently employed in an administration position, training can be delivered through a “Traineeship”. The trainers come to your workplace & use your practical work experience combined with on-line training material to help you achieve your certificate. Please note for this course you will need access to a computer and the internet.


What does the course contain?

  • 12 units in total to complete qualification
  • 1 core unit
  • 7 of the elective units must be selected from the elective list below
  • 4 elective units may be selected from the elective list below, from this training package or from any current accredited course or endorsed training package from the same qualification level
  • 1 unit may be selected from a certificate II qualification and 2 electives may be taken from a certificate IV qualification


BSBWHS302 Apply knowledge of WHS legislation in the workplace


BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFIA301 Maintain financial records
BSBFLM303 Contribute to effective workplace relationships
BSBFLM305 Support operational plans
BSBFLM306 Provide workplace information and resourcing plans
BSBFLM309 Support continuous improvement systems and processes
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBINM301 Organise workplace information
BSBINM302 Utilise a knowledge management system
BSBINN301 Promote innovation in a team environment
BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU305 Conduct online transactions
BSBITU306 Design and produce business documents
BSBITU306 Produce desktop published documents
BSBPRO301 Recommend products and services
BSBPUR301 Purchase goods and services
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWOR301 Organise personal work priorities and development
BSBWOR302  Work effectively as an off-site worker
BSBWRT301 Write simple documents

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We're more than happy to help you select a course you're interested in, or to answer any enquiries you may have.

For general enquiries, please direct your emails to or phone 08 8339 1066

Horticultural , Arboriculture & Business


ARO is a registered training organisation #40056.


I have used ARO Educational Services for the last 3 years and from a small business owner I can only say how professional, helpful and patient they have been is assisting with training our staff over this time.

Over 11 years experience with ARO from apprenticeship to Advanced Diploma. They gave all possible guidance & help. Their trainers were always readily accessible and the course was made to fit around my work. My study with ARO has been invaluable to my career.

Barri Thomas, Hillside Herbs

As an employer it was easy and seamless to get ARO on board to train my employees. I would be happy to recommend ARO.

Llew Rushton, VIP franchisee

Great trainers & training. Useful material that is helpful & practical for my work. Great communication.

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