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BSB42015 Certificate IV Leadership and Management

What is the course about?

Do you supervise people? This course is ideal if you are new to a supervisory or management role & need to build your leadership skills. Over a maximum of 24 months, this course focuses on teams & leadership, carrying out operational plans & Occupational health & safety.

Job titles may include: Coordinator, Leading Hand, Supervisor, & Team Leader.


What is it going to do for me?

This qualification will expand your knowledge & skills in the management of people in a wide range of organisations. At this level frontline managers provide leadership & guidance to others & take responsibility for the effective functioning & performance of the team & its work outcomes

You will be able to:

  • communicate with team members & management to ensure open communication channels & to clarify issues
  • resolve conflict & disputes in the work team
  • demonstrate role model behaviour to other team members
  •  consult & develop objectives with the work team
  • develop risk management approaches
  • develop techniques to address faults & inefficiencies
  • identify & developing opportunities for improved work practices
  • monitor & adjusting operational performance by producing short-term plans, planning & acquiring resources & reporting on performance
  • prepare work plans & budgets
  • actively seek feedback on own performance from clients & colleagues
  • prioritise tasks
  • coaching & mentoring colleagues & team members to support the introduction of change
  • using business technology such as computer programs & telecommunications to collect & manage information


How long is it going to take?

The course length is 24 months (2 years). But this can be shortened depending on your current skills which can go towards recognition of prior learning (RPL).


How is the qualification delivered?

If you are currently employed in an administration position, training can be delivered through a “Traineeship”.  The trainers come to your workplace & use your practical work experience combined with on-line training material to help you achieve your certificate. Please note for this course you will need access to a computer and the internet.

If you are currently not employed, ARO can still help you. Please contact us to discuss your options.


What does the course contain?

  • Total of 12 subjects for the completion of this course
  • All units selected must contribute to & combine to form a work outcome
  • 4 core units
  • 4 units must be selected from Group A
  • 4 units can be selected from Group A or B
  • 1 unit may be selected from any current endorsed training package or accredited course at certificate IV level and above.


BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBMGT402 Implement operational plan


BSBFIA402 Report on financial activity
BSBINN301 Promote innovation in a team environment
BSBLDR404 Lead diverse workforce
BSBMGT403 Implement continuous improvement
BSBREL402 Build client relationships and business networks
BSBRSK401 Identify risk and apply risk management processes
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBFWOR404 Develop work priorities
TAEDEL404A Mentor in the workplace


BSBADM309 Coordinate business resources
BSBCMM401 Make a presentation
BSBCOM406 Conduct work within a compliance framework
BSBCRT401 Articulate, present and debate ideas
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBINM401 Implement workplace information system
BSBINT401 Research international business opportunities
BSBIPR401 Use and respect copyright
BSBIPR403 Protect and use brands and business identity
BSBLED401 Develop teams and individuals
BSBMGT401 Show leadership in the workplace
BSBMGT404 Lead and facilitate off-site staff
BSBMGT407 Apply digital solutions to work processes
BSBMKG413 Promote products and services
BSBPMG522 Undertake project work
BSBRES401 Analyse and present research information
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWRT401 Write complex documents


Enquire Now

We're more than happy to help you select a course you're interested in, or to answer any enquiries you may have.

For general enquiries, please direct your emails to or phone 08 8339 1066

Horticultural , Arboriculture & Business


ARO is a registered training organisation #40056.


I have used ARO Educational Services for the last 3 years and from a small business owner I can only say how professional, helpful and patient they have been is assisting with training our staff over this time.

Over 11 years experience with ARO from apprenticeship to Advanced Diploma. They gave all possible guidance & help. Their trainers were always readily accessible and the course was made to fit around my work. My study with ARO has been invaluable to my career.

Barri Thomas, Hillside Herbs

As an employer it was easy and seamless to get ARO on board to train my employees. I would be happy to recommend ARO.

Llew Rushton, VIP franchisee

Great trainers & training. Useful material that is helpful & practical for my work. Great communication.

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